Please submit your complaint in writing to ContactACPO@protonmail.com. Include relevant dates to present a timeline of events, details of what went wrong for you, and how you would like to see your complaint resolved.

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Should your complaint involve a data breach, ACPO will act immediately to limit harm and avoid repeat occurrences.

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ACPO will acknowledge receipt in writing within 7 days and confirm an enquiry into your complaint. To maintain privacy, ACPO will send members acknowledgements only to emails registered on the membership portal.

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Wherever possible, ACPO will respond with a resolution to your complaint within 14 days. However, should your complaint require extensive research into details, for example, contacting a third party involved in your complaint, it may take longer. 

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ACPOs will aim to resolve any complaint within 30 days. Should that not be possible due to third parties, ACPO will write to you to advise a new timeline.

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Complaints on Data Usage

To escalate a complaint about your data under the UK GDPR/Data Protection Act 2018, by contacting the Information Commissioner's Office - https://ico.org.uk/make-a-complaint/

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Your Consumer Rights

If you feel that your consumer rights have been violated under the Consumer Rights Act 2015, you can contact Citizens Advice - https://www.citizensadvice.org.uk

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Complaint against a listed therapist/supervisor

If you have a complaint against a therapist or supervisor listed on our directory, you will need to complain to their membership body, BACP, NCPS, or UKCP. If your complaint with the membership body is upheld, please notify us asap and the relevant directory listing, profile and user will be removed from our service.